Last updated: March 2, 2026

At eBike Replacment Battery, we are committed to providing continued support after your purchase. This Warranty & After-Sales Policy explains our warranty coverage, how warranty-related issues are handled, and our current policy regarding returns and replacements. This page is intended to provide clear expectations for after-sales support.

1. Technical Support and Warranty Contact

If you experience a technical issue or need warranty assistance, please contact us by email. Our team will review the situation and provide appropriate support.

 

2. Warranty Coverage

Battery Warranty

Our battery products come with a 1-year warranty. If a battery has a quality-related issue during the warranty period, our engineers will work with the customer to identify and resolve the issue. In many cases, the issue can be resolved by replacing the protection board or BMS-related components.

During the warranty period, we will cover the cost of warranty repair parts, including:

• The repair parts themselves
• Shipping costs for the repair parts
• Applicable duties related to the repair parts

Non-Battery Products

Warranty coverage for non-battery products may vary. For example, unless otherwise stated, chargers are covered by a 6-month warranty.

3. How Warranty Claims Are Handled

If you believe your product may have a warranty-related issue, please email us with your order details and a description of the problem. After reviewing the information provided, we will advise you on the appropriate next steps.

 

4. No Returns Accepted

Due to the nature of lithium battery transportation and the complexity of international shipping procedures, our after-sales support focuses on troubleshooting, repair parts, and technical assistance in order to provide the fastest and most practical solution for customers. Because of these shipping limitations, we currently do not accept returns, including unused products.

 

5. No Replacements or Exchanges

We currently do not offer replacements or exchanges after purchase. For example, a product purchased in one specification (such as 48V) cannot be exchanged for another specification (such as 52V). Customers are responsible for confirming compatibility and specifications before placing an order. If there is any issue with the product, please contact us by email and our team will review the case and provide an appropriate solution.

 

6. Order Cancellation

Once an order has been placed, it cannot be canceled via PayPal. If you wish to request a cancellation, please contact us by email as soon as possible. Orders that have already been processed or shipped may no longer be eligible for cancellation.

 

7. Pre-Sales Customer Inquiries

Before placing an order, customers often contact us regarding:

• Technical compatibility questions
• Payment method requests
• Special shipping address issues
• Custom requirements

If you are unsure whether a product is suitable for your needs, we encourage you to contact us before placing an order.

 

8. Damaged, Defective, or Incorrect Items

If you believe you have received a damaged, defective, or incorrect item, please contact us by email and provide your order information, a description of the issue, and relevant photos if applicable. We will review the case and provide appropriate assistance.

 

9. Future Policy Flexibility

We are actively working toward establishing overseas operational centers in the United States and Europe. As our overseas service capabilities improve, we expect to offer more flexible after-sales support arrangements in the future. Any policy updates will be officially published on this page. You are also welcome to follow our social media channels for the latest updates.

 

10. Contact Us

For technical support, warranty service, or after-sales assistance, please contact us by email:
info@ebikereplacementbattery.com